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Tech Support Internet Exchange Frequently Asked Questions Internet Exchange Messaging Server Overview
Internet Exchange Messaging Server is the latest edition of the highly acclaimed Internet Exchange product family. It is specifically tailored to meet the requirements of organizations in migration, or in an environment of long term coexistence among a variety of email systems. Internet Exchange connects to these proprietary systems while offering an upgrade path to full Internet Mail messaging and directory services. Internet Exchange Messaging Server has four main functions. It can perform as a high performance Messaging Switch connecting disparate email systems, such as cc: Mail and Notes, to the Internet and to each other. It can act as a full-featured standalone Internet Mail Server featuring support for Internet standards such as SMTP/ESMTP, POP3, IMAP4, and LDAP. It can function as an Internet Mail Relay Server for organizations that require such a server to transfer mail between Internet mail servers. And, with its extensive antispam and antivirus capabilities, it can act as an email firewall server that can be connected to any existing messaging system. The main functional modules of Internet Exchange Messaging Server are the - Unlike earlier versions of Internet Exchange which were focused on performing gateway services to the Internet, Internet Exchange Messaging Server can function as a full-featured Internet Mail Server. It is therefore a complete messaging solution for customers that are looking to maximize their investment in cc: Mail and similar proprietary email systems, while providing a cost-effective upgrade path to full Internet messaging. Internet Exchange Messaging Server has been specifically designed to address the requirements of customers looking to migrate to full-Internet messaging while at the same time maximizing the use of their current email systems. It is targeted for corporations and organization of any size looking for a cost-effective and full-featured messaging solution. It is also being positioned to meet the requirements of small to midsize ISPs. Unlike other (competitor) mass market products that has focused exclusively in particular segments of the Internet messaging market, such as gateways or Internet messaging servers only, Internet Exchange Messaging Server provides the features and capabilities that can only normally be found with very expensive, high end messaging solutions. For any organization looking to make full use of Internet messaging technology, Internet Exchange Messaging Server provides the capabilities of enterprise-type messaging systems at the lowest cost of ownership. Some of the more immediate enhancements being considered are – Additional features are also being considered that will greatly expand the capabilities of Internet Exchange Messaging Server in the field of computer-telephony integration, billing, and fax/pager gateway services. For optimum performance, it is recommended that the Internet Exchange Messaging Server and it's components be run using the following minimum configuration: Windows 95/98 Windows NT 4.0 Server NOTE: For Windows 95, Service Pack 1 and kernel32 must be installed on the system. For Windows NT 4 Server, Service Pack 4 must be installed on the system. To enable Japanese language support, Japanese Windows OS is required. MEMORY USAGE
The following software is required to run Internet Exchange Gateway Products– The following hardware is required to run Internet Exchange Gateway Products– NOTE: For Windows 95, Service Pack 1 and kernel32 must be installed on the system.
For Windows NT 4 Server, Service Pack 4 must be installed on the system. To
enable Japanese language support, Japanese Windows OS is required. A few of the general capabilities and features of Internet Exchange Messaging Server are - As for the moment, we are testing the Internet Exchange Messaging Server to work with Notes 5.0. Internal tests are progressing well, and we expect to formally announce support for 5.0 in the very near future. The Internet Exchange product family has been currently been verified to work properly with all Lotus Notes 4.x versions.
Internet Exchange Messaging Server is a major upgrade in the Internet Exchange product family. As such, all current users of Internet Exchange (v3.XX and earlier) will be charged for upgrading to it. The prices will depend on what type and version a customer is currently using, and whether they are under support/warranty coverage or not. Please refer to the Internet Exchange price list for further details. There are no free upgrades to Internet Exchange Messaging Server for any type of current Internet Exchange user. When a customer upgrades, they will be provided with the Internet Exchange Messaging Server consisting of the Internet Exchange MTA and Message Store (for 25-users), and a Connector Module. The connector module will depend on what type of gateway/MTA software a customer currently has (cc: Mail or Notes) and the number of users (100,250,400, or unlimited).
IMA’s Internet Exchange Evaluation Program allows potential customers to evaluate a full-featured, unlimited user version of Internet Exchange for free for thirty (30) days. The initial evaluation period is for 30 days only. In certain cases, an extension for a few days is granted. Please email eval-auth@ima.com for evaluation extension requests. To avail of IMA’s Internet Exchange Evaluation Program, the customer should proceed to http://www.ima.com. Here, they will be required to register. After properly completing the registration, they can then choose to either download Internet Exchange immediately, or have it e-mailed to a prescribed address. After IMA has received the registration information, a license key will be sent to the customer via email. The license key is good for a 30-day trial period. IMA will provide technical assistance in the form of email and phone support, from initial product installation up to the end of the evaluation period. Technical support will be available 24 hours every day, from Mondays to Fridays. Product Packaging / Licensing Questions
The pricing for the various Internet Exchange Messaging Server packages and modules are dependent on the included modules and the number of users. Please refer to the Internet Exchange Price List for further details.
All components of the Internet Exchange Messaging Server packages will have a 1-year warranty support coverage beginning from the time of purchase. If for any reason a customer is not satisfied with the Internet Exchange product they received and would like to return the product kit, they may do so within 90 days upon receipt of the product. Before returning the product kit, the customer should first secure a Return Material Authorization (RMA) number from IMA. The customer will be responsible for shouldering the return shipping and handling charges that will be incurred. Internet Exchange comes with a one-year product warranty. Annual support renewal is available after the initial warranty period. Being under IMA Support entitles the user to free technical assistance 24 hours a day, from Mondays to Fridays. It also includes free access to software patches, maintenance releases, and major discounts on future versions of Internet Exchange. IMA Technical Support can be contacted via email at support@ima.com. Product Availability Questions
The Internet Exchange Enterprise Messaging Server started shipping in August, 1999. The Internet Exchange Workgroup Messaging Server is scheduled for public release in November, 1999. YES! IMA will continue selling and supporting the Internet Exchange Gateway Products (Version 3.XX) at least through the end of 2000.
To order Internet Exchange products, the customer or reseller has a choice among the following – If a customer or reseller decides to purchase Internet Exchange, a valid purchase order or order form must be sent to IMA. Once this has been received, IMA will produce a temporary 30-day license key known as the interim key, which will be sent to the customer/reseller via email. As soon as confirmation of the payment has been received, a permanent license key will then be generated and sent to the customer/reseller. IMA accepts the following payment methods- The net payment terms are 15 days. IMA ships products once a purchase order is received. Delivery to resellers is via the courier delivery service of their choice (such as FEDEX, UPS, etc.). If requested IMA will ship the product kit directly to customers (end users), with the reseller paying for the shipping cost and all associated customs duties and taxes. |
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